• IT
  • Anywhere

US LBM

US LBM is one of the leading and fastest growing distributors of specialty building materials in the United States, with a team of over 15,000 employees located throughout the country. Since our founding in 2009, we have acquired over 70 companies and have expanded to more than 500 locations serving 37 states. US LBM is a progressive organization that promotes a unique culture that focuses on the value of its customers and associates. Developing our people is critical to our strategy and fostering our culture of empowerment.

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As a people-first company, passionate about continuous improvement, US LBM is proud to provide our associates access to the resources, training and developmental opportunities to empower them to succeed today, while growing professionally and preparing for the challenges of tomorrow.

Position Overview

Reporting to the Manager or Senior Manager – IT Operations, The Senior Lead – Operations is responsible for providing exceptional and advanced technical support. The Senior lead is responsible for troubleshooting, and responding to escalated requests in a timely manner, while maintaining the knowledge and skills necessary to perform the duties that will provide exceptional support of our customers. The Senior Lead – Operations is also responsible for ensuring that all assigned responsibilities are documented, accurate and current in IT’s knowledge base, while ensuring that all established US LBM and IT policies and procedures are followed and applied throughout the course of performing their duties.

Essential Job Duties

  • Develop and maintain an advanced understanding of USLBM’s use of technology.

  • Apply expert technical skills and knowledge and exhibit expert troubleshooting techniques in the support of IT technologies that could include, but are not limited to, operating systems, servers, networks, hardware, and various IT software applications across USLBM.

  • Work with IT associates and business partners to identify opportunities to adjust IT services accordingly.

  • Participate in developing standards and operating procedures for related USLBM IT services.

  • Maintain consistent and professional customer service and communication with end users and IT associates.

  • Provide timely status, as needed, to end users and fellow IT associates when working to resolve an incident.

  • Participate in developing departmental service guidelines and operating procedures.

  • Develop and maintain an advanced understanding of USLBM’s use of technology.

  • Develop and maintain IT service area documentation – process and procedures.

  • Must be proactive applying their knowledge and experience to "get things done”.

  • Participate in special projects or stretch assignments as required; execute projects to improve systems and operations.

  • Collaborate with colleagues to identify and remediate issues.

  • Develop work processes and best practices and implement changes to streamline operations.

  • Responsible for developing related service goals and measures to ensure service levels are attained.

  • Ensure current applications and services are updated and align with the implementation of new applications.

  • Create and implement risk mitigation processes and conduct reviews to determine weaknesses in applications.

  • Tasks may include developing troubleshooting programs and supervising system modifications.

  • Other duties as assigned by Management.

  • Define and document various root causes and recommend remediation.

  • Provide technical assistance, guidance, and leadership to other analysts and IT associates.

  • Lead the development of standards and operating procedures for related US LBM IT services.

  • Assist IT management and senior staff in developing departmental service guidelines and operating procedures.

  • Work with vendors to develop quotes, gain approvals, and facilitate ordering of equipment, software, solutions, and consulting services given documented US LBM needs, policies, and best practices.

Criteria for Senior Lead

  • Supervise small team of leads or support.

Knowledge, Skills & Abilities

  • Required education – Associate Degree in IT Management, Computer Science, other related field, or equivalent experience.

  • Required experience – Minimum 3 years experience or equivalent in IT.

  • Technical expertise – Expert level.

  • Works independently with little day to day supervision.

  • Ability to support multiple efforts in parallel, in a highly matrix, fast-paced, multi-site organization experiencing rapid growth.

  • Provide leadership by exhibiting influence and expertise.

  • Excellent presentation and interpersonal skills, including written and oral communications.

  • Occasional weekend work if projects or assignments necessitate activity when workers are out of the office.

  • May have to work off-hours if there are critical problems requiring IT intervention.

  • Some travel likely to US LBM locations along with business-related meetings & conferences.

  • Physical demands include standing, walking or sitting for extended periods of time and bending, stooping and maneuvering to locations of wires, computers, or network equipment and occasional lifting of up to 50 pounds and frequent lifting of up to 10 pounds.

Criteria for Senior Lead

  • Required experience – Minimum 7 years experience or equivalent in IT.

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US LBM Holdings, LLC, is an equal-opportunity employer. We do not discriminate on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, marital status, military status, order of protection status, or any other legally recognized protected basis under federal, state, or local law.

To apply for this job please visit uslbm.wd1.myworkdayjobs.com.